In the Christian life and ministry there is a need for both toughness and tenderness, a paradox that we all face. We need toughness because Christian work is hard. We face attacks from Satan, failure, doubts, people walking away from God, criticism, and much more at times. In order to withstand this, we must learn how to draw near to God for strength. We do this so that we do not become hardened and self-protective, because Christian work involves exercising sacrificial love repeatedly and moving towards people. There are many consequences if we harden our heart in response, but also practical suggestions for how to cultivate this tender heart.